Complaints Policy

We are committed to providing our clients with a high-quality service. If you have any complaints about our service, please let us know. We will investigate your complaint promptly and thoroughly and will take all necessary steps to resolve it to your satisfaction.

How to make a complaint

To make a complaint, please contact us in writing. Your complaint should include the following information:

• Your name and contact details
• The date of the incident
• A description of the complaint
• Any evidence you have to support your complaint

How we will handle your complaint

We will acknowledge your complaint within 5 working days. We will then investigate your complaint and will send you a written response within 8 weeks. If we are unable to resolve your complaint within 8 weeks, we will let you know and explain why.

If you are not satisfied with our response

If you are not satisfied with our response to your complaint, you may refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent body that can help you resolve complaints about financial services.

Contact details

If you have any questions about this policy, please email us at: support@aarnicbridgingcomparison.co.uk